Privacy Policy
Last Updated: 02/03/2025
1. Introduction
IHearIT (“Service”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines our practices for collecting, using, and safeguarding the personal data you share with us when using our service to pair and repair Bluetooth connections between smartphones and hearing aids through screen-sharing technology powered by GoTo. By enrolling in a subscription with IHearIT, you consent to the terms of this Privacy Policy.
2. Information We Collect
The following types of information may be collected:
2.1 Personal Identification Information (PII)
- First and Last Name, phone number, email address, and billing address.
- IHearIT is committed to ensuring that PII collected for enrollment and service purposes and will only share it with the third-party company, GoTo, listed below.
2.2 Device and Connection Information
- Information about your smartphone, hearing aid, Bluetooth settings, and technical specifications necessary for troubleshooting and pairing.
- Information related to your internet connection to facilitate remote assistance.
2.3 Screen-Sharing Data
- During screen-sharing sessions, IHearIT support staff will have temporary access to your device’s screen to assist with the Bluetooth pairing or repair process.
- Screensharing data is visible only during the live session and is not recorded or stored by IHearIT.
- Apple and other smartphone manufacturers have restricted access to personal information, including protected passwords and any data entered via an enrollee's keyboard.
3. How We Use Your Information
IHearIT uses your information solely for the following purposes:
- Providing and improving our Service by troubleshooting Bluetooth connections and enhancing your experience.
- Communicating with you about Service updates, troubleshooting steps, or other related matters.
- Ensuring compliance and security by using your data to authenticate devices and protect against unauthorized access or misuse of the Service.
4. Disclosure Statements
4.1 Subscription Policy
- Please note that all IHearIT subscription purchases are final. Once a subscription is initiated, no refunds will be issued. By subscribing, you acknowledge and agree to this no-refund policy.
4.2 SMS Texting & Campaigns
- By providing your phone number during enrollment, you agree to receive SMS text messages related to IHearIT services, including updates, and reminders.
- By enrolling in IHearIT's service, you will receive SMS messages designed to facilitate screen sharing for seamless assistance in repairing your hearing aid connection to your smartphone.
- Additionally, you may receive SMS messages informing you about your expiring service.
- Message frequency may vary. Message & data rates may apply
- You may cancel participation in SMS texting at any time by replying STOP to any text message you receive from us.
- For assistance or more information about SMS texting, reply HELP or contact us at the details provided below.
5. Information Sharing and Disclosure
5.1 Internal Use
- IHearIT staff and support personnel may access your data solely to perform Service-related functions and to enhance your experience with Bluetooth connectivity support.
5.2 Third-Party Services
- IHearIT uses GoTo for screen-sharing purposes. When using GoTo, you agree to its privacy policy and terms of service. IHearIT does not share your information directly with GoTo but leverages GoTo’s secure screen-sharing services.
5.3 No Outside Sharing of PII
- IHearIT does not sell, trade, or otherwise share your personal identification information, demographics, or enrollment data with any outside companies or sources, unless required by law.
6. Data Security
IHearIT takes reasonable measures to protect the confidentiality, integrity, and availability of your data:
- Encryption of data during transmission to prevent unauthorized access.
- Restricted Access to personal data, available only to authorized personnel.
- Session Management protocols to ensure that screen-sharing sessions are secure and terminated immediately after the session ends.
7. Data Retention
IHearIT retains personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy. Data may be anonymized and used for statistical or improvement purposes, but no PII will be retained beyond the period necessary for service provision and any legal compliance requirements.
8. Your Rights
Depending on your location, you may have rights under applicable privacy laws, including:
- The right to access, correct, or delete your personal data.
- The right to restrict processing or object to the processing of your data.
- The right to data portability, where applicable.
To exercise these rights, please contact IHearIT at the details provided below.
9. Children's Privacy
IHearIT is intended for individuals over the age of 18. We do not knowingly collect or retain personal information from children under 18. If you believe a child has provided us with personal information, please contact us, and we will take steps to delete such data.
10. Changes to this Privacy Policy
IHearIT reserves the right to modify this Privacy Policy at any time. We will notify you of any significant changes by posting the updated policy on our website and updating the "Last Updated" date above. Continued use of the Service constitutes your acceptance of any changes.
11. Contact Us
For any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
IHearIT Support Team
Email: support@ihearit.com
Phone: 572-225-1925